Thursday, December 8, 2016

Plugging in... 

Outlook has been capable of sending email attachments for years, and recently a spate of them were automatically being converted to winmail.dat files which the recipients could not open. This was wreaking havoc for one of my clients. It didn't happen to all email, but consistently to some addresses.

After several research attempts, and tweaks to Outlook to send as HTML, and never as RTF (those didn't work), the Tutor stumbled upon a solution: emptying the Outlook Autocomplete list! Gaggg, who knew? That autocomplete list is the reason when one begins to type an email address in the TO bar when initiating an email, the name appears, it is clickable and it is automatically placed in the TO box (the addressee for the email) negating one from having to type the full email address. But typer beware...

What was NOT apparent? Those autocompletes saved individual settings for how to send emails, which were over-riding the sending of attachments in the desired format - one readable by the recipient(s).  My client is very, very happy and so are the attachment recipients. Do we know how it happened? Nope, and at this point, as long as it works, not going there!
ALWAYS REMEMBER: before calling for help - is it plugged in, and is it turned on?