You readers may laugh at how the Tutor's tag line " is it plugged in, and is it turned on", yet another problem was recently solved by... you guessed it... turning it on.
A client needed to change printer ink cartridges, and had done so many times before. Simple, right? Except the print head would not move over to the center of the print for access to the print cartridges. Hemming, hawing and cussing did nothing to make it move. No surprises there.
The remedy? Turning the printer POWER on. The printer cover can be easily lifted to see the print head but the cartridges will not move to the center for full access unless under power. So often it is the easy ones that get us!
ALWAYS REMEMBER: before calling for help - is it plugged in, and is it turned on?