Just the Fax, Mam

Plugging in…

So what happens to your fax/modem when you ditch the land-line and go full blown cellular? Nothing happens, which is exactly what happened to a client just this week.

The land-line was disconnected through the phone company, but no one thought to unplug the phone cord from the phone jack leading from the phone jack to the all-in-one printer. Never had the fax failed before, so the unsuspecting user was quite put out when a time-sensitve document needed to be faxed immediately.

Everything "looked" correct, things were all plugged in and turned on. Almost. I got the frantic phone call. And I remembered the recent disconnection of the land-line. A fax machine must be connected to a live line. Period. End of discussion. My client? Took the document to a local business and asked to use their fax machine.

ALWAYS REMEMBER: before calling for help - is it plugged in, is it turned on, is it a live phone line?

Unplugged