Thursday, August 7, 2008

Who stole the button?

Plugging in…


Microsoft has a habit of changing our Windows operating system software weekly for our betterment (judgement call here) or for our safety (another judgement call here). One of the "automatic updates" of late brought the Windows Live Search feature to stubborn users of Windows XP - those of us who refuse to cave to the pressures of using Vista. Someone or two, at the mighty M, think we ALL want the super, cool features of Vista on our PCs, even though we steadfastly refuse to upgrade from our stable, beloved Windows XP. So an update was pushed upon an unsuspecting client last week, and suddenly the client felt lost in a sea of new windows searching features.

What used to be a simple type-what-you're-looking for and click the Search button was no more. The original searching problem wasn't described to me in enough detail (and I clearly didn't ask all the pertinent questions, either) to give a concise telephone answer to what ended up being a very simple solution. Nuff said. The client couldn't figure out what to press AFTER they typed the name of the file they were searching for in the search box . You see, or not as the case proved, the SEARCH button was in absentia. Gone, omitted, non-existent. And no other button was substituted for the SEARCH button either.

The new Windows Search Live 4.0 assumes that whoever is using the search box, knows enough to press the ENTER key, after typing in the search criteria. Doesn't anyone at Microsoft know that to assume, makes and ass out of u and me?

ALWAYS REMEMBER: before calling for help - is it plugged in, is it turned on, have you tried pressing ENTER?

Unplugged

No comments: