Monday, April 20, 2009

Being a “Good” Tutor Client

Plugging in...

What does it take to earn that distinction? (It’s an easy achievement, one the Tutor LOVES to hand out, too).

ONE
Be as descriptive as possible when you make a distress call/email and leave/write a message for the Tutor. If you’ve received an error message, write it down, in detail, and relay as much of it as you can in your message. The words and numbers in an error message ALL mean something, making the solution easier to find.

TWO
If you’ve made your SOS contact, and haven’t heard back from the TUTOR, AND you have resolved your problem, please call back and leave a message that you have resolved your problem.

THREE
ALWAYS, always leave a phone number or email address when you leave a message for the Tutor. The Tutor does not always have your myriad contact information handy when returning your call/email.

FOUR
If you’ve scheduled an appointment with the Tutor and need to re-schedule or cancel, please try to give at least a 24-hour notice. That notice is much appreciated by other Tutor clients who may be able to take advantage of the opening.

FIVE
When meeting with the Tutor, try to make a priority list of topics and concerns. This optimizes the time you spend with the Tutor.

SIX
Gather your hardware and software in one location before the Tutor arrives. This, too, optimizes the time you spend with the Tutor.

SEVEN
If you have new hardware to install, take it out of the boxes and packaging – you don’t really want to pay the Tutor to open boxes, do you? Oh. You do? OK, no problem.

ALWAYS REMEMBER: before calling for help - is it plugged in, are you prepared with the details, and is it turned on?

Unplugged

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