Halfway to Crazy

Plugging in...

Why on earth would a printer print a one page document beginning halfway down the page, so that it extends onto a second page?

The Tutor's initial inkling was someone inadvertently set the document to center vertically, which means, center top to bottom. Useful for a cover page, but certainly not for a document. But, no, that was not the issue.

So off we went into Printer Properties and the foraging began. Although it shouldn't have caused the problem, the printer was set to print Back to Front on the Basics Printer Properties tab. That is supposed to mean the printer prints the first page last, so a multi-page document prints out already collated. But the client had a single, solitary page...

Apparently the printer had a mind of its own because this setting caused a one page document (yes, we're positive it was a one-page document, 8.5 by 11 paper) to print out a half page of print at the top of page two and a half page of print beginning in the middle of page one. Once the settings were reversed to Front to Back, the problem disappeared.

The really niggly part of this whole thing is, it wasn't a new printer, and just "automagically" started printing like this, willy-nilly. Of course we all know that willy-nilly can mean some piece of software received an update and it affected the printer. But try to prove THAT one in a court of law!

ALWAYS REMEMBER: before calling for help - is it plugged in, is it printing Front to Back and is it turned on?

Unplugged