How's this for an error message, and it arrived at the END of the upgrading process, not the beginning:
so much time was already spent, and the cycle of frustration began for the Tutor's client. How to remove or repair the Office 2003 product? The client tried installing Office 2010 again, same message, more time spent, then made a plea for the Tutor's assistance.
Microsoft was forthcoming with this message on their website: "Office 2010 setup may fail when upgrading from Office 2003 if the Office 2003 Local Installation Source (LIS) is corrupt." Huh? The long story short: when Office 2003 was installed, at the end of the installation there was a question - do you want to delete the installation files? It's like throwing away the box, after you've unpacked something. Clearly, that choice was a YES, delete the installation files, and shouldn't have caused a ruckus. But, on some computers, this became a problem when the unsuspecting computer owner bought the Office 2010 product and proceeded to do what should have been a routine upgrade.
The solution was to download a file named LISTOOL.EXE, which cleared up the error, which then allowed for the successful installation of the Office 2010 product. Microsoft's response: Office 2003 presents a unique challenge when upgrading to Office 2010. Fortunately, the projected scope of affected computers is small. How does that make the computer owner feel any better?
ALWAYS REMEMBER: before calling for help - is it plugged in, and is it turned on?
Unplugged
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