Plugging in...
How's this for puzzling? A website you used to visit regularly now blocks you, stating the security certificate is out of date. Hmmm. Was fine yesterday. Not only could the Tutor's client not get to the website on her laptop, but also not on her iPhone. Yet... everyone the client asked did not have any trouble viewing the website on their devices, including the Tutor, who tried it on her cell phone at the client's home without a problem.
Thinking harder now. What was the common factor between the laptop and the iPhone? Can you guess? A wireless connection, used on both. Once the Tutor tried the iPhone without WiFi, the website loaded just fine. Small problem with the laptop though. The client had an ultra slim laptop without an Ethernet port, meaning, it can't connect to the router with a cable :( so wireless was the only option without purchasing a USB Ethernet cable connector.
After a session with good old Google, it appears this Netgear router has this issue reported on a variety of online user forums but alas, nothing to fix it short of buying a different router. Now what do we do? I suggested the short, easy way out: if it's only that ONE website, view it on the iPhone while disconnected from w-fi. Still waiting on that to see if it is viable. Door #2: buy a USB Ethernet connector. Door #3: buy a new router. What would YOU do??
ALWAYS REMEMBER: before calling for help - is it plugged in, and is it turned on?
Unplugged
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