Plugging in...
Wireless and loving it. Yep. But when a friend came to visit a recent client, the client couldn't remember the wireless router's encryption key (fancy way of saying password) to allow them to use their laptop wirelessly at the house. The client originally had help setting up the router, a knowledgable, well meaning but West Coast-based brother. And bro couldn't remember the key either. When in doubt, reset the router and create another password. Great in theory, not quite that quick in practical terms.
Resetting the router knocked out the cablem modem from for the DSL connection too. Now the client not only didn't have a router password for securing the wireless connection from drive-by intruders but - THE INTERNET wouldn't work at all. And bro gave up trying to help via long-distance.
The Computor Tutor drove the Tutor Mobile to the client's house and proceeded to be the Wireless Whisperer. The modem and router both needed new configuration settings, and the security software need to allow the various browsers internet connections. All this because a paperclip was inserted into the reset button on the wireless router. It's OK to reset a router, but you may need more than a brother on the west coast to complete the resetting job.
The wireless router now has a password chosen by the client, and summarily recorded by the Computor Tutor. The internet is back up and running and the client's guest has a wireless internet connection on their laptop. All in a Wireless Whisperer's day.
ALWAYS REMEMBER: before calling for help - is it plugged in, is it turned on?
Unplugged
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment