Tuesday, September 30, 2008

Where's de bug?

Plugging in...

Ever received an error message that asks if you want to DEBUG or CANCEL? Ever choose DEBUG? Admit it - of course you have!

A "bug" is an error in a piece of software that causes a mal-function, sometimes serious, sometimes not. A debug error message is asking if YOU want to fix the error by running the debugging program. If you didn't create the program, how are YOU going to debug it to solve the error? You'd have equal success hitting the monitor with a fly swatter than you would by attempting to open, understand, and use the software debugger!

So a client sees the error message on the screen when attempting to open GOOGLE on the internet. My client repeatedly chooses DEBUG instead of CANCEL and winds up in debugging la la land. My client is frustrated, but for some unknown reason, never chooses CANCEL. Suffice it to say, one cannot debug an error one receives on the screen in a program that one did not create. You didn't cause the error, you are just the recipient of the bad news. You can't fix the error - the originator has to do that and you will just have to wait it out until so many other people report it, it finally gets fixed.

The safe bet in approaching an error message that is incomprehensible is to find the way OUT - close, cancel, stop, exit - anything but YES, OK, I'll try it (good luck with THAT).

ALWAYS REMEMBER: before calling for help - is it plugged in, is it turned on?

Unplugged

No comments: