Plugging in...
It seems the Tutor has a new nickname, "Rescue", as in "when are you calling Rescue?" which was recently coined by a client who was unable to completely uninstall an HP all-in-one printer. The trick with the HP is on the installation CD, not in the uninstall feature on the computer menu, nor in the Add/Remove programs folder either. Both stubbornly ignore many files that need to be deleted in order for a complete re-installation of the printer software.
Why does the printer software need to be re-installed (Tutor, anticipating the question)? An HP update changed the software and the client preferred the prior software and wanted to return to it, via a re-installation from the original CD. Logical. Easy? The Tutor is on the way to the rescue site.
ALWAYS REMEMBER: before calling for help - is it plugged in, is it worth being "rescued", and is it turned on?
Unplugged
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