Reading 101

Plugging in...

The Tutor always tells clients that reading is fundamental and 50% of what the Tutor teaches is reading. No joke. Case in point:

A recent client couldn't get the ink cartridge alignment notice to stop asking to align, nor could they get it to stop printing the alignment page. How strange, you ask? This was not a new printer, and the client had changed ink cartridges many times in the past. So what CHANGED?

After the printer shot out more than 35 pages of ALIGNMENT patterns, they called the Tutor. It sounded odd, perhaps a glitch in the printer driver, or worse. But alas, it was a case of reading, or in this case, not reading.

The client changed the ink cartridges correctly, the alignment page printed as usual, but the VERY LAST thing the notice said on the screen was "PUT THE ALIGNNMENT PAPER FACE DOWN ON THE PRINTER GLASS AND PRESS OK". Well instead of reading and following the instructions, the client recycled the paper (and the other 34 that printed after it). The printer needed the alignment page in order to check the patterns to ensure the cartridges were installed properly.

Not the printer's fault. When the Tutor put the page facedown on the printer glass, the message miraculously disappeared and no more alignment pages plagued the owner.

Reading. It's fundamental!

ALWAYS REMEMBER: before calling for help - is it plugged in, did you READ everything, and is it turned on?

Unplugged