Unplugged: Third Tale's a Charm?

Plugging in...

Can it be possible, a third unplugged story so early in the newborn year, 2011? It can, and it was.

A client called and left a message "Verizon said my computer must have a virus". Oh really?

The Tutor needed to know just a tad more than that so the investigation began. The client spent more than an hour on the phone with a technical support person from Verizon. The sympton was a blank monitor. Hmmmm.

After an hour, the client still had a blank monitor and contacted the Tutor but was frustrated and was able to provide little more than  "Verizon said my computer must have a virus", please help. So off the Tutor went to the client's home (who was not there for the visit) and lo and behold... the monitor cable had let go from the back of the computer. It was mired in a bunch of other wires (you all know how many wires each computer has in a tangle on the floor) and not easy to reach or even to see. Many people can't tell if something isn't right even when they look, unless they have labeled each cable - a great idea, by the way.

Usually, monitor cables are screwed into the back of a computer so they don't fall out because they are top heavy. Over time, a computer can get moved back and forth or left and right, and if any cables aren't fully screwed in, or tightly pushed in, they are prone to eventual dis-engagement. Such was the case.

It was an easy, fast fix for the Tutor. And a classic case of UNPLUGGED! They are not all this easy...

ALWAYS REMEMBER: before calling for help - is it plugged in, and is it turned on?

Unplugged