Plugging in...
What started as a simple use of the free Nitro PDF reader, a competitor of Adobe Reader, became a bit of problem when using two monitors, one a laptop, the other a larger monitor connected with a cable to the laptop. Seems Nitro doesn't behave when using two monitors and the company has known about the situation for several years, promising a fix.
The problem: when one opens a PDF to read it using Nitro, Nitro Pro or Primo PDF readers, the opening of the program changes the screen resolution on the monitor to 640 x 480. That might not mean anything to the reader (you), but to the computer monitor it means WICKED BIG and not filling out the screen. It is not a zoom feature, so one cannot just make it smaller. Hence, one cannot see every part of the PDF in order to read it. Yes... it could be printed. However, the Tutor's client needed to fill in the PDF form on screen. Hmmmm.
Each monitor and video card that it is connected to has something called native resolution or recommended resolution - the clarity and size best suited for viewing on said monitor. One does not have to use the recommended settings, but the manufacturer is making a strong suggestion for a reason. Who knew (or gave permission to) Nitro would change the resolution and make it totally unsuable? We know now.
The solution: we opted out of these readers, downloaded and installed the free Foxit Reader and the PDF world was right once again.
ALWAYS REMEMBER: before calling for help - is it plugged in, and is it turned on?
Unplugged
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