The Story of Fitbit and the Battery

Plugging in... 

There once was a client who bought a Fitbit, promptly forgot about it and left it doing no one's fitness tracking for six months. When the client remembered the little gadget, the battery supplied with it was "dead". Should be an easy fix, right? Go to the store, buy a battery, come home, put it in the Fitbit and voila, fitness tracking begins.  Except...

The new battery appeared to be "faulty". The Fitbit gadget was still dead as a door nail. The battery was inserted properly, according to the handy, dandy little diagram provided with the Fitbit. Was it just bad luck that the new battery was also non-functioning? We battery buyers have no idea how long a battery is sitting on a shelf before we purchase it.

The Tutor was asked to take a gander and lo and behold, the battery was inserted properly, but there was one tiny, little thing the Fitbit owner forgot to do. The battery, about the size of a quarter, had a piece of protective tape across the entire back of the battery, and it wasn't obvious to the Fitbit owner.  It was not bright in color, it did not have "REMOVE ME" in large letters on it, nor did the battery packaging direct the purchaser to remove said tape before inserting the battery.

So once again, Reading is Fundamental is the takeaway. We users must take care to read, turn things over, and examine closely before assuming failure.

ALWAYS REMEMBER: before calling for help - is it plugged in, is there TAPE across the underside, and is it turned on? 

Unplugged