Plugging in...
Being a “Good” Tutor
What does it take to earn that distinction? The Tutor attempts to uphold a certain code of professional conduct once a potential client has made contact. These are some of the things you can expect from the Tutor.
ONE
Return all phone calls, if humanly possible, the same day the call is received. There will be some circumstances that prevent the same-day service, but the return call will come.
TWO
Schedule an appointment for an exact time and be punctual. No window appointments like between 8:00am and 12:00pm – the Tutor respects your time and your busy schedule.
THREE
Speak in non-technical terms when conversing with a client. The Tutor will also speak to any technical support person on behalf of the client, then “translate” into understandable terms.
FOUR
Answer or research and find an answer to all client questions. The Tutor doesn’t know everything, but can usually find an answer much quicker than a client can.
FIVE
Display consistent patience and courteousness for all client questions and concerns. This is THE golden rule.
SIX
Be honest about the time/money involved in solving a problem. If it doesn’t make sense time-wise or economically, you’ll know right away.
SEVEN
Recommend appropriate hardware and software for purchase. The Tutor will either purchase for you or with you, ensuring the right fit for the job and the budget.
ALWAYS REMEMBER: before calling for help - is it plugged in, and is it turned on?
Unplugged
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