Friday, December 30, 2011

As the Year Turns...

Plugging in...

The Tutor's words of wisdom are universal and won't change in 2012:

READING is fundamental.
Many computer problems/challenges are "solved" by careful, methodical reading.

ELECTRICITY is fundamental.
Check to make sure things are plugged in, turned on, and/or charged.

BATTERIES are fundamental.
They need to be replaced for wireless devices to properly work. Think MOUSE, KEYBOARD.

Most importantly, YOU are fundamental.
Nothing happens, correctly or otherwise, without YOUR input or lack thereof. Check and re-check what is going in, whether via typing, voice or touching before saving or sending.

Enjoy all the technology that will serve to challenge us in the new year!

ALWAYS REMEMBER: before calling for help - is it plugged in, did you check the FUNDAMENTALS, and is it turned on?


Thursday, December 29, 2011

Since When Does Windows Wear Socks?

Plugging in...

The error message?

"An error occurred while renewing interface Local Area Connection : An operation was attempted on something that is not a socket."

The result? No internet connection, wire or wireless; can't repair internet connection, can't do squat on the internet! Client panic, client phone call, Tutor begins testing and researching.

The solution in this particular client's case was to reset winsock. Can it get more obtuse and technical? Winsock? Really?

The command:

netsh int ip reset resetlog.txt

The acronym: Windows Sockets API (Applications Programming Interface)

Basically, Ms/Mr Winsock is the communicator to the internet. And you thought that was the browser, didn't you? And all you really care about is getting the dang thing to work so you can skip the technical mumbo jumbo, and if you get a similar sockets error, know that someone out there (The COMPUTOR TUTOR) can fix it!

ALWAYS REMEMBER: before calling for help - is it plugged in, and is it turned on?


Thursday, December 22, 2011

Why Don't You Remember Me, Hotmail?

Plugging in...

You know the drill. You check your Hotmail email account several times a day, easy-peasy. Then one fine day, the Hotmail sign in box loses all sense and sensibility and asks YOU what is your email address and, good gracious, what is the password.

What causes the loss of memory of your good friend, Hotmail? The Tutor is here to tell you that it most likely was an update that changed the security settings in the Internet Explorer browser. Not that it says that anywhere. And not that you can easily reach a real person (or even an email robot) at Hotmail to wade through this murky swamp.

The fix? Open the Internet Explorer. Click on Tools on the menu at the top, click on Internet Options at the bottom of the menu. Now your'e faced with a "multi-tabbed diaglogue box" and too many choices to read through without great gobs of patience. So read on... click on the Advanced tab. Look near the bottom of the window in the section titled "Reset Internet Explorer Settings". Look for the reset button in the window at the bottom, right and click on it. Close any windows left open, and close the Internet Explorer for good measure.

Now the big test: open the Internet Explorer again, (yes we did just close it), navigate to your Hotmail page, type your hotmail email address and password, click on the REMEMBER ME box. Close the Internet Explorer again. Open it again, navigate to your Hotmail page, and voila, Hotmail should remember you, at least until the next update!

ALWAYS REMEMBER: before calling for help - is it plugged in, does Hotmail remember you, and is it turned on?