Thursday, December 22, 2011

Why Don't You Remember Me, Hotmail?

Plugging in...

You know the drill. You check your Hotmail email account several times a day, easy-peasy. Then one fine day, the Hotmail sign in box loses all sense and sensibility and asks YOU what is your email address and, good gracious, what is the password.

What causes the loss of memory of your good friend, Hotmail? The Tutor is here to tell you that it most likely was an update that changed the security settings in the Internet Explorer browser. Not that it says that anywhere. And not that you can easily reach a real person (or even an email robot) at Hotmail to wade through this murky swamp.

The fix? Open the Internet Explorer. Click on Tools on the menu at the top, click on Internet Options at the bottom of the menu. Now your'e faced with a "multi-tabbed diaglogue box" and too many choices to read through without great gobs of patience. So read on... click on the Advanced tab. Look near the bottom of the window in the section titled "Reset Internet Explorer Settings". Look for the reset button in the window at the bottom, right and click on it. Close any windows left open, and close the Internet Explorer for good measure.

Now the big test: open the Internet Explorer again, (yes we did just close it), navigate to your Hotmail page, type your hotmail email address and password, click on the REMEMBER ME box. Close the Internet Explorer again. Open it again, navigate to your Hotmail page, and voila, Hotmail should remember you, at least until the next update!

ALWAYS REMEMBER: before calling for help - is it plugged in, does Hotmail remember you, and is it turned on?

Unplugged

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