Double Trouble

Plugging in...

How annoyed would you be if you still received email from an email account that you DELETED from your Outlook program? The Tutor's client was on the verge of ledge jumping, figuratively, of course as this continued to haunt.

It took a bit of digging, but the problem had nothing to do with Outlook (for once, yeah!) and everything to do with the client's office and a forgotten request.

At one time the client wanted both personal and work emails to go to the same Outlook account, on two different computers. Fairly straight forward to accomplish for those in the "know". Fast forward to new computer purchase and the use of the free Log Me In PC website which allowed the client to view the work computer, including emails, while at home. This negated the original reason for the personal/work email combination.

The Tutor deleted the personal email account in Outlook but lo and behold, those personal emails continued to arrive as if by magic. Magic only exists in Harry Potter so, how was it happening and how to stop it?

The culprit? The client's workplace network administrator. Way back in the "olden" days, before the likes of Log Me In PC and other cool remote utilities, the client asked if it was possible to have work email sent home and personal email sent to work. The administrator complied, without using the client's computer or the Outlook program. The request was made so long ago that it was forgotten... until recently.

A simple request to the network administrator to reverse the process took care of the double emails quicker than a spell cast by Hermione! (Don't know her? READ some Harry Potter books...)

ALWAYS REMEMBER: before calling for help - is it plugged in, did you ask the network administrator first, and is it turned on?

Unplugged