New Year, New Phone, New Problem?

Plugging in...

Just because you WANT your new "toys" to play nice with one another, doesn't mean they will. Take an iPhone for example. And a Blackberry, which in this case had never been synced to Outlook. Why should that matter?

The Blackberry had phone numbers in it, but no email addresses. Outlook had email addresses in it, but no phone numbers. The unknowing client activated the iPhone and transferred the phone number from the Blackberry to the iPhone. The iPhone willingly was able to sync with Outlook through iTunes (have I lost you yet?) but wouldn't take the email addresses in Outlook because... there weren't any associated phone numbers. Hmm. Who da thunk THAT would happen! Certainly not the new iPhone user.

The Blackberry now won't work as a phone, the client boarded a plane for warmer weather and took the NEW iPhone without any phone numbers and the computer with Outlook that won't talk to the iPhone.

The solution? The Berry. The Blackberry and the Blackberry desktop software must sync with Outlook. But wait... the Blackberry didn't make it onto the plane! Fed Ex to the rescue. With Blackberry, iPhone and computer in hand, will the client solve the problem? Or will the Tutor get a phone call to aid a wayward iPhone on the client's return?

It is just SO DANG EASY to buy a new phone. But using it? Well, that may require a Tutor!

ALWAYS REMEMBER: before calling for help - is it plugged in, is it SYNCED, and is it turned on?

Unplugged