Sunday, January 24, 2016

Windows 10 Updater Beware

Plugging in... 

Not that the Tutor isn't in favor of the new Windows 10 operating system from the Seattle Microsoft forces. The updater (that would be YOU, the user) needs to be a bit proactive in making sure ALL their toys play well under the hood of Windows 10.

The Tutor became aware of a Windows 10 "nightmare", so said the client this week. Although the upgrade went smoothly, meaning no computer crashes, two very important pieces of hardware no longer communicated with the upgraded computer: the office wireless printer AND a piece of hardware that performed computerized skin analysis. The Tutor was having a casual conversation with the receptionist at said facility and learned of the two woes.

The Tutor's advice was to call each company and ask if they had a solution for running under Windows 10. They both did, and the office, after two weeks of struggling with various other tech support people who were not successful in aiding them, was fully functioning once again. Their other option? A Windows 10 upgrade can be downgraded to what the computer was running prior to the upgrade. The hitch? The downgrade must be done within 30 days of the upgrade.

The best course of action when thinking (and the Tutor means thinking, not doing) is to check with the manufacturers of ALL the other computer-like things that may be affected: other computers, printers, scanners, GPS devices, digital cameras, etc to see if they are providing a "driver" (the software) that allows them to talk to the new Windows 10 guy.

ALWAYS REMEMBER: before calling for help - is it plugged in, is it COMPATIBLE with the computer, and is it turned on? 

 Unplugged

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