Plugging in...
Quicken 2013 has a bit of an edge... it won't upgrade to Quicken 2016 properly if one uses a password on their Quicken 2013 file. Found this out the hard way. Quicken does not make any note of this for the upgrade, and it sure would have helped if they alerted the user in advance.
The Tutor upgraded from 2013 to 2016 for a client which for the most part, went smoothly, until the client tried to open their "converted" 2013 file in 2016. When the password was entered, Quicken 2016 stated "not the correct password", though we had used that password at least 10 times in the previous hour, but in version 2013.
A call to Quicken tech support resulted in the following: the rep, who was excellent, did some research, discovered that one must unprotect the Quicken 2013 file BEFORE upgrading. OK, fine. But the solution was to uninstall Quicken 2016, re-install Quicken 2013. But the client didn't have 2013 anymore... because Quicken 2016 removes the prior version of Quicken. The tech rep then added the 2013 version, at no cost, to the account. The Tutor then uninstalled the 2016 version, downloaded and re-installed the 2013 version. Opened the password protected file, removed the password and saved the file, unprotected.
The Tutor re-installed the Quicken 2016. The data file opened (of course it did, it was no longer password protected), and the Tutor saved it with a password.
The Tutor requested a credit for the purchase of Quicken 2016 ($100) for the client's trouble and was granted the credit immediately. The Tutor also stated it would be nice if Quicken would pay for the Tutor's time, since it was their negligence that caused the additional work in the first place: DENIED. We tried. One doesn't get, if one doesn't ask.
ALWAYS REMEMBER: before calling for help - is it plugged in, and is it turned on?
Unplugged
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